Frequently Asked
Questions

The minimum age to register and play on 855pub is 21 years old. This is a strict requirement under Philippine law and PAGCOR's licensing conditions. 855pub conducts mandatory age verification for all new accounts using government-issued identification. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take this seriously — walang exceptions.

855pub requires Know Your Customer (KYC) verification to comply with Philippine anti-money laundering regulations. Accepted government-issued IDs include: Philippine passport, SSS/UMID card, PhilSys National ID, driver's license, PRC ID, or Voter's ID. You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours.

Go to the 855pub Login page and click "Forgot Password". Enter the mobile number or email address registered to your account. You'll receive a one-time password (OTP) or reset link. Follow the instructions to set a new password. If you don't receive the OTP within a few minutes, check your spam folder or contact our 24/7 live chat support team for assistance.

No. Each player is permitted to hold only one 855pub account. Creating multiple accounts (also known as multi-accounting) is a violation of the 855pub Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name, contact our support team immediately at [email protected].

855pub accepts the following payment methods for Filipino players: GCash, Maya (PayMaya), and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB , and Security Bank. Debit cards are also accepted. All transactions are processed in Philippine Peso (PHP / ₱). Please note that credit card deposits and cryptocurrency are not accepted on 855pub in compliance with Philippine regulations.

The minimum deposit on 855pub is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification in line with PAGCOR's anti-money laundering guidelines.

GCash and Maya deposits are credited to your 855pub account almost instantly — usually within 1 to 3 minutes. Bank transfer deposits may take 15 minutes to 2 hours depending on your bank's processing time. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we'll sort it out agad.

855pub does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party payment providers are outside of 855pub's control.

Withdrawal processing times depend on your chosen method. GCash and Maya withdrawals are typically processed within 15 to 30 minutes after approval. Bank transfer withdrawals (BPI, BDO, Metrobank, UnionBank, etc.) may take 1 to 3 business days. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. All withdrawal requests are reviewed by our finance team before processing.

The minimum withdrawal amount on 855pub is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. Your account must be fully KYC-verified before your first withdrawal can be processed. This is a standard requirement for all licensed online gaming platforms in the Philippines.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your withdrawal reference number. We'll investigate and update you as soon as possible.

New 855pub players can claim a welcome bonus on their first deposit. The exact bonus amount and terms vary depending on the current promotion — check the promotions section of the 855pub platform after logging in for the latest offer. All bonuses are subject to wagering requirements before winnings can be withdrawn. Read the full bonus terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on 855pub.

855pub does not send targeted bonus promotions to players who have activated responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This is part of our commitment to player protection. If you have set a deposit limit, bonus offers that exceed your limit will not be available to you. We will never pressure you to increase your limits in order to claim a bonus.

855pub offers a wide variety of games including online slots, live bingo, live roulette, Monster Mine, and a full suite of live dealer casino games. The platform is regularly updated with new titles. You can browse the full game library after logging in to your 855pub account. All games use certified random number generators (RNG) to ensure fair outcomes.

Yes — 855pub is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser. No app download is required, though a dedicated app may be available — check the 855pub platform for the latest download options. Most Filipino players access 855pub directly through their phone browser for convenience.

Yes. All games on 855pub use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be manipulated. Return-to-player (RTP) percentages are available for all slot games. Live dealer games are streamed in real time from professional studios, providing full transparency. 855pub is committed to fair play for every Filipino player on the platform.

Log in to your 855pub account and navigate to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. A limit reduction takes effect immediately. A limit increase requires a mandatory cooling-off period before it becomes active — this is intentional, to prevent impulsive decisions. For more details, visit our Responsible Gaming page.

To request self-exclusion, contact our 24/7 live chat support team or email [email protected]. Self-exclusion periods available are 6 months, 1 year, 3 years, or permanent. Once activated, self-exclusion cannot be reversed before the chosen period expires. During self-exclusion, your account will be fully suspended and all marketing communications will be stopped. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for full details.

855pub operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body that oversees and licenses online gaming in the Philippines. Our responsible gaming program is designed to meet PAGCOR's player protection standards, including age verification, self-exclusion mechanisms, and staff training on problem gambling identification.

Accounts may be locked or suspended for several reasons: too many failed login attempts (triggering a security lock), incomplete KYC verification, suspected fraudulent activity, a self-exclusion request, or a violation of the 855pub Terms & Conditions. If your account has been locked unexpectedly, contact our support team via live chat or email at [email protected] with your registered mobile number or email and we'll assist you right away.

Try these steps first: (1) Clear your browser cache and cookies. (2) Try a different browser (Chrome, Firefox, or Safari). (3) Check your internet connection — switch between mobile data and Wi-Fi. (4) Disable any VPN or ad-blocker that may be interfering with the site. If the issue persists, it may be a temporary maintenance window. Contact our support team and we'll confirm the platform status for you.

For security reasons, changes to your registered mobile number or email address must be processed by our support team. Contact us via live chat or email at [email protected] with a valid government-issued ID for verification. We'll process the update within 24 hours after confirming your identity. Do not share your account credentials with anyone during this process.